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Flooring Information and News on all types of Flooring

WARRANTIES: OH, WHAT A TANGLED WEB WE WEAVE

Flooring WARRANTIES explained

When it comes to flooring, the word “warranty” often brings a false sense of security. Homeowners assume that a 25-year or “lifetime” warranty means peace of mind. But in reality, flooring warranties are often riddled with exclusions, loopholes, and fine print that can leave you footing the bill for damage you thought was covered. In this guide, we’ll unravel the complexities of flooring warranties, explain what to look for, and help you make smarter buying decisions.

What Is a Flooring Warranty?

A flooring warranty is a manufacturer’s promise to repair or replace flooring that fails under certain conditions. These warranties vary by material—laminate, hardwood, vinyl, and carpet all have different standards—and by brand. Most warranties cover manufacturing defects, but few cover wear and tear, moisture damage, or improper installation.

Types of Flooring Warranties

  • Structural Warranty: Covers the integrity of the flooring material (e.g., delamination, warping).
  • Finish Warranty: Covers wear-through of the top layer or finish.
  • Moisture Warranty: Rare, but some waterproof vinyl or laminate products offer limited moisture protection.
  • Pet Warranty: Covers stains or damage caused by pet accidents (usually for carpet or vinyl).
  • Commercial Warranty: Shorter and more limited than residential warranties, but essential for business spaces.

The Fine Print: Common Exclusions

Here’s where things get tricky. Most warranties include exclusions that can void your coverage:

  • Improper installation: If you didn’t follow the manufacturer’s guidelines, your warranty is likely void.
  • Moisture damage: Even “water-resistant” floors often exclude damage from standing water or subfloor moisture.
  • Pet damage: Unless explicitly covered, pet stains and scratches are excluded.
  • UV fading: Sunlight damage is rarely covered.
  • Improper cleaning: Using the wrong cleaner can void your finish warranty.

Recommended Cleaner:

Bona Ultimate Hardwood Floor Care Kit – Safe for laminate, hardwood, and vinyl. Helps preserve your warranty coverage.

How to Read a Flooring Warranty

Before you buy, download and read the full warranty document. Look for:

  • Coverage period: Is it prorated? Does it decrease over time?
  • What’s covered: Manufacturing defects, wear-through, moisture?
  • What’s excluded: Pets, furniture damage, sunlight, cleaning products?
  • Claim process: Do you need photos, receipts, or professional inspection?
  • Transferability: Can the warranty be transferred to a new homeowner?

Brand Comparisons

Here’s a quick look at how some popular brands stack up:

  • Pergo: Offers lifetime residential warranties on many products but excludes moisture damage unless labeled waterproof.
  • Shaw: Includes pet warranties on select vinyl and carpet lines.
  • Mohawk: Offers All Pet Protection on some lines, but requires specific cleaning protocols.
  • LifeProof (Home Depot): Lifetime warranty for residential use, but many exclusions apply.

Installation Matters

Many warranties require professional installation or strict DIY compliance. If you install the flooring yourself, document every step and keep all receipts.

Recommended Installation Kit:

REXBETI 44-Piece Laminate Flooring Installation Kit – Includes tapping block, pull bar, spacers, and mallet to ensure proper installation.

How to Protect Your Warranty

  • Register your product with the manufacturer.
  • Follow all installation and care instructions.
  • Use approved cleaning products.
  • Keep receipts and documentation.
  • Inspect flooring regularly and report issues early.

When to File a Claim

If you notice defects or damage that may be covered:

  1. Review the warranty document.
  2. Take clear photos of the issue.
  3. Contact the manufacturer or retailer.
  4. Submit proof of purchase and installation.
  5. Follow up and document all communication.

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Conclusion

Flooring warranties can be a tangled web of promises and exclusions. While they offer some protection, they’re no substitute for proper installation, maintenance, and realistic expectations. By reading the fine print, choosing reputable brands, and documenting your process, you can avoid surprises and make the most of your flooring investment.

For more flooring guides, installation tips, and product reviews, visit FloorCoveringWorld.com.